Last Updated: June 2026
At Tokriii, customer satisfaction is our priority. We take great care in sourcing, inspecting, and delivering fresh, premium-quality fruits. Since our products are perishable by nature, our Returns & Refund Policy differs from that of non-perishable goods.
Please read this policy carefully before placing an order.
1. Eligible Return & Refund Cases
You may be eligible for a replacement or refund if any of the following situations occur:
- The product received is damaged during delivery.
- The fruit is rotten or spoiled at the time of delivery.
- You receive the wrong product.
- One or more items from your order are missing.
- The delivered product is significantly different from what was ordered.
All requests are subject to verification by our customer support team.
2. Non-Returnable Cases
Due to the perishable nature of fresh fruits, returns, replacements, or refunds will not be accepted under the following circumstances:
- Change of mind after delivery.
- Personal preference regarding taste, sweetness, texture, colour, aroma, or ripeness.
- Natural variations in size, weight, shape, or appearance.
- Incorrect delivery address provided by the customer.
- Customer unavailable at the time of delivery.
- Improper storage after delivery.
- Requests made after the reporting time mentioned in this policy.
3. Reporting a Problem
If you receive a damaged, spoiled, incorrect, or incomplete order, please notify us as soon as possible.
To help us investigate your request efficiently, please contact us within 2 hours of delivery and provide:
- Your Order Number.
- A brief description of the issue.
- Clear photographs of the product.
- Photographs of the product packaging, if applicable.
Requests received after this period may not be eligible for replacement or refund due to the perishable nature of fresh produce.
4. Verification Process
Our quality assurance team will review the information provided and may contact you for additional details if required.
Once verification is complete, we will notify you of the outcome and the resolution offered.
5. Replacement Policy
Where possible, Tokriii may offer a replacement for eligible products instead of a refund.
Replacement availability depends on product stock and delivery schedules.
6. Refund Policy
If a replacement is not possible or appropriate, an approved refund will be processed to the original payment method used during checkout.
Refunds are generally processed within 5–7 business days after approval. The actual time for the amount to reflect in your account may vary depending on your bank or payment provider.
7. Order Cancellation
Orders may be cancelled only before they have been dispatched for delivery.
Once an order has been dispatched, it cannot be cancelled due to the perishable nature of fresh fruits.
8. Quality Assurance
Every order is carefully inspected before dispatch. However, as fruits are natural agricultural products, slight variations in colour, shape, size, weight, and sweetness are normal and should not be considered defects.
9. Customer Responsibilities
Customers are requested to:
- Inspect the order immediately upon delivery.
- Store fruits appropriately after delivery.
- Report any quality concerns within the specified time.
- Retain the product until the issue has been reviewed by our team.
10. Exceptional Circumstances
Tokriii reserves the right to decline refund or replacement requests that appear to be fraudulent, misleading, abusive, or inconsistent with this policy.
Our decision after review will be final, subject to applicable consumer protection laws.
11. Contact Us
If you have any questions regarding this Returns & Refund Policy or need assistance with an order, please contact us:
Tokriii
Operated by M Mahajan Trading Pvt. Ltd.
Address:
C-617, Azadpur Fruit Market,
New Delhi – 110033,
India
Customer Support:
support@tokriii.com
Sales:
sales@tokriii.com
Phone:
+91 95802 80280
WhatsApp:
+91 99586 97427
We appreciate your trust in Tokriii and are committed to delivering premium-quality fruits with freshness, care, and exceptional customer service.